Ø  We all make mistakes from time to time. When that happens, it is worthwhile that the situation be mended early.

Ø  One way to mend the situation is by writing a letter apologizing  for the wrong done.

Ø  A letter of apology is written in order to:

·         Lay out your mistakes clearly;

·         Ask for forgiveness;

·         Exhibit regret;

·         Provide assurances for change; and

·         Allow for building of relationships.

Ø  When writing a letter of apology:

·         Begin the letter by saying you are apologizing.

·         Admit you were wrong and accept the responsibility.

·         Offer a way you can help resolve the situation.

·         Reassure the person that you will do your best to prevent the problem from occurring again.

·         Tell the person you are looking forward to rebuilding the damaged relationship.

·         Apologize again to close the letter.

·         Be sincere.

 

STEP	EXPLANATION	EXAMPLE
	·         Say you are sorry	I am writing to apologize for coming late to school.
	·         Clearly state the problem. ·         Explain as much as you can what went wrong.	My brother was recently admitted at the hospital. This morning no one was left at home with my youngest sibling. She was crying and I had to first wait for any of my relatives to come.
	·         Try to solve the problem. ·         Give examples of how you can do this.	To mend this, I promise to come early from tomorrow. I will let my parents know that the next time they leave they should leave someone behind to babysit the child.
	·         Apologize again	Again, I am sorry for reporting late. I hope that we can put this issue behind us. I look forward to rebuilding the relationship.