Ø When writing a letter of apology:
· Begin the letter by saying you are apologizing.
· Admit you were wrong and accept the responsibility.
· Offer a way you can help resolve the situation.
· Reassure the person that you will do your best to prevent the problem from occurring again.
· Tell the person you are looking forward to rebuilding the damaged relationship.
· Apologize again to close the letter.
· Be sincere.